The company invested $4 million to retrofit its new site at 4101 S. Shary Road and has already hired 75 employees.

Global Company to Boost Local Economy by Nearly $32M, Create Hundreds of Jobs


MISSION, TX – [March 22, 2024] A global customer service conglomerate will inject $31.7 million into the local economy and create nearly 350 jobs. 

Ubiquity, a business process outsourcer headquartered in New York City, marked the opening of a two-suite, custom-retrofitted customer service center with a ribbon-cutting ceremony outside its new offices in Mission. The company currently employs more than 10,000 people across its various locations around the world and will hire nearly 350 employees for its Mission location.

“Ubiquity’s investment in Mission is a testament to the city’s attractiveness as a hub for business development and the area’s talented workforce,” Mission EDC CEO Teclo J. Garcia said. “With workers coming from across the Rio Grande Valley, Ubiquity’s center is a regional asset.”

The company invested $4 million to retrofit its new site at 4101 S. Shary Road and has already hired 75 employees. It is actively looking for 55 more before the summer’s end and will add hundreds more as it establishes its presence in South Texas. Starting pay ranges between $15-18 for entry-level positions. 

“Ubiquity hit the ground running and Mission EDC was ready to provide the support it needed,” Garcia said, noting that the company held a job fair and trained its first 50 employees at Mission EDC’s headquarters, known as the Center for Education and Economic Development (CEED).

“This partnership is going to put a global lens on Mission, attract even more investments and have a positive effect on our economy, workforce and quality of life,” Garcia said. “I’m very appreciative that Ubiquity’s leadership chose Mission and the Rio Grande Valley to call home.”

Ubiquity is projected to create a total of 435 jobs, generate $13.4 million in labor wages, and contribute $1.6 million in local and state taxes over the next five years, according to economic development experts at the University of Texas Rio Grande Valley. 

But perhaps more importantly, the company is projected to have an economic output of $31.7 million on the Mission economy.

“This is going to be a game changer,” Mission Mayor and Mission EDC Board Member Norie Gonzalez Garza said. “Ubiquity’s livable wages, which more than double the federal minimum wage, mean more money on the table for our families, more cash to spend at our local small businesses and a better overall quality of life for our residents.”

Ubiquity has also pledged to donate a total of $10,000 to two community organizations in Mission as part of its long-term commitment to the community.

“Ubiquity’s investment in Mission is a strategic decision that is already paying dividends as we manage our growth into new markets,” Ubiquity CEO Matt Nyren said. “The whole Rio Grande Valley and the Mission EDC have been so welcoming and supportive during the planning stages, we couldn’t be more pleased with our new Ubiquity community.”

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